Privacy policy

What happens to an enquiry

When the visitor submits the form, the website sends the name, dates, contact details and message to the hotel team's working Telegram channel. The website does not keep a separate enquiry database, and submitting the form is not a booking.

The website has no guest account or online payment.

Technical data

The server may temporarily record an IP address, browser type, requested page, date and time. This information is used to operate and protect the website and diagnose errors. It is not sold or used for advertising profiles.

Cookies and analytics

The website uses Yandex.Metrika and Google Analytics 4 for aggregated visit statistics, page performance and the path to an enquiry. These services may use cookies and receive technical information about the browser, device, visited pages and referral source. Advertising audiences, data sales and advertising personalisation are not enabled.

How the enquiry is delivered

The website server forwards the enquiry to the hotel team's working Telegram channel. If automatic delivery is temporarily unavailable, the form copies the text and offers the official Telegram bot as a fallback. The message is handled under Telegram and the hotel's working-channel rules.

Questions

Website questions can be sent through the official hotel Telegram bot. This policy will be supplemented once the owner confirms legal details and other official contact channels.